Sales Policy for DreamNapo

Effective Date: January 6, 2025

At DreamNapo, we strive to offer a seamless and transparent shopping experience for all our customers. Our Sales Policy outlines the terms and conditions that govern the sale of our products, including pricing, payment methods, order processing, and more. By placing an order with us, you agree to the following terms:

1. Product Availability:

While we make every effort to ensure our product listings are accurate and up-to-date, all items are subject to availability. In the event that an item is out of stock or unavailable after your purchase, we will notify you as soon as possible and offer a full refund or an alternative solution.

2. Pricing and Taxes:

  • Pricing:
    All prices listed on our website are in US dollars (USD) and are subject to change without notice. We reserve the right to modify the prices of our products at any time, including after you have placed an order.

  • Sales Tax:
    Applicable sales tax will be added to your order, depending on your shipping address. Sales tax is calculated based on the laws and regulations of the shipping destination.

3. Payment Methods:

We accept a variety of secure payment methods to make your shopping experience as convenient as possible. These include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment methods available at checkout

By placing an order, you confirm that you are authorized to use the chosen payment method and agree to pay all charges related to your order, including shipping, taxes, and applicable fees.

4. Order Processing and Confirmation:

  • Order Confirmation:
    After placing your order, you will receive an order confirmation email containing the details of your purchase, including the items ordered, total price, and estimated delivery time. This email does not constitute an acceptance of your order.

  • Order Processing:
    Orders are typically processed within 2-3 business days. During peak seasons or promotions, processing times may be longer. You will receive another email notification when your order has shipped.

  • Order Cancellation:
    If you wish to cancel your order, please contact us within 24 hours of placing your order. After this period, we may have already begun processing your order, and cancellations may not be possible. We will make every effort to accommodate cancellation requests before the order is shipped.

5. Shipping and Delivery:

  • Shipping Rates:
    Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected. We offer various shipping options, including standard and expedited shipping.

  • International Shipping:
    We provide international shipping to several countries. Please refer to our shipping policy for more details on specific locations, customs duties, and taxes that may apply to international orders.

  • Shipping Timeframes:
    Shipping times depend on your location and the selected shipping method. Domestic orders typically arrive within 5-7 business days from shipment. International delivery times may vary depending on the destination.

6. Promotions and Discounts:

  • Promotions:
    DreamNapo may offer special promotions, sales, and discounts from time to time. These offers will be clearly stated on our website, along with any terms and conditions that apply.

  • Discount Codes:
    If you receive a discount code, please enter it during checkout to apply the discount to your order. Please note that discount codes cannot be combined with other offers or promotions unless otherwise stated.

7. Returns and Exchanges:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy. Please refer to our Refund and Returns Policy for more details on how to return or exchange items.

8. Customer Service and Support:

Our customer service team is here to assist you with any questions or issues related to your order. Whether you need help with sizing, shipping inquiries, or returns, we’re just an email or phone call away.

  • Email: info@dreamnapo.com
  • Phone: (225) 683-5795
  • Address: 8209 Odeal Williams Ln, Ethel, Louisiana (LA), 70730

9. Limitation of Liability:

While we take every effort to ensure that our products meet high-quality standards, DreamNapo is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the amount paid for the specific product in question.

10. Changes to This Sales Policy:

DreamNapo reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, along with the updated effective date. We recommend reviewing this policy periodically to stay informed about any updates.

11. Governing Law:

This Sales Policy shall be governed by and construed in accordance with the laws of the state of Louisiana, USA. Any disputes or claims arising from or relating to this policy or any transactions with DreamNapo will be subject to the exclusive jurisdiction of the courts located in Louisiana.

By shopping with DreamNapo, you agree to the terms and conditions set forth in this Sales Policy. Thank you for choosing DreamNapo, where style meets comfort with every step.