Shipping Policy for DreamNapo

Effective Date: January 6, 2025

At DreamNapo, we are committed to ensuring a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the shipping methods, delivery times, and other important information to help you understand how we process and ship your orders.

1. Order Processing

  • Order Confirmation:
    Once you place an order with DreamNapo, you will receive an order confirmation email with the details of your purchase. This email confirms that your order has been received and is being processed.

  • Order Processing Time:
    Orders are typically processed within 2-3 business days. We do our best to ship all orders as quickly as possible. Orders placed after business hours or on weekends will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer several shipping methods to ensure that your order arrives as quickly as possible:

  • Domestic Shipping (USA):

    • Standard Shipping: Typically arrives within 5-7 business days after processing.
    • Expedited Shipping: Typically arrives within 2-3 business days after processing.

  • International Shipping:
    We offer international shipping to several countries. Shipping times for international orders vary based on your location and customs processing. Most international orders are delivered within 7-14 business days, but this may vary depending on the country.

3. Shipping Costs

  • Shipping costs will be calculated at checkout based on your shipping address, selected shipping method, and the size of your order.

  • Free Shipping:
    We offer free standard shipping on orders over $75 within the United States.

  • International Shipping Fees:
    International shipping fees are calculated based on the destination country and the size of your order. Additional customs duties, taxes, and import fees may apply, and these are the responsibility of the customer.

4. Shipping Restrictions

  • We currently do not offer shipping to P.O. Boxes or APO/FPO addresses.
  • Shipping to select countries may be restricted based on local regulations or customs policies. Please check at checkout for available shipping options to your location.

5. Delivery Tracking

Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor your package’s progress and estimated delivery date. If you have any issues tracking your order, please contact our customer service team for assistance.

6. Shipping Delays

While we strive to deliver orders on time, some delays may occur due to factors outside our control, such as:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing (for international orders)

If your order is delayed, we will do our best to keep you informed and provide updates as soon as we receive additional information.

7. Lost or Stolen Packages

DreamNapo is not responsible for lost, stolen, or damaged packages once they have been shipped. However, if you believe your package has been lost or stolen, please contact the shipping carrier directly. We recommend tracking your package and ensuring someone is available to receive the package upon delivery.

If your order is damaged during transit, please reach out to our customer service team within 7 days of delivery, and we will assist you with the necessary steps to resolve the issue.

8. International Shipping and Customs

  • Customs Duties and Taxes:
    For international orders, customs duties, taxes, and import fees may be applied by the destination country. These fees are the responsibility of the customer, and DreamNapo is not responsible for any customs-related charges.

  • Customs Clearance:
    International shipments may be subject to customs inspection, which could result in delays. Please be aware that we cannot guarantee delivery times for international orders due to these potential customs delays.

9. Address Accuracy

It is essential to provide accurate shipping information during checkout. DreamNapo is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. If you notice an error with your shipping address after placing an order, please contact us as soon as possible to update your information before your order is processed.

10. Changes to Shipping Policy

DreamNapo reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, along with the updated effective date. Please review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions or concerns about our shipping process, please don’t hesitate to contact us:

  • Email: info@dreamnapo.com
  • Phone: (225) 683-5795
  • Address: 8209 Odeal Williams Ln, Ethel, Louisiana (LA), 70730

By shopping with DreamNapo, you agree to the terms outlined in this Shipping Policy. We strive to provide excellent service and ensure that your order is delivered in a timely and secure manner. Thank you for choosing DreamNapo, where comfort and style meet!